Return Policy

Easy Returns, Replacement and Exchange Policy 

At Ginie Kids, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help. 

Please find below the details of the policy, as applicable, for the products sold on Ginie Kids 

For all products, the return or replacement/exchange policy on the product/combo page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable. 

The return request must be placed within 7 days of post-delivery. 

If the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery. 

Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Ginie Kids shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise. 

Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable. 

If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund.Click this link to return